Shipping policy
At Heyyjunior, we aim to deliver smiles — one box at a time! Below are the details of our shipping process so you know what to expect after placing your order.
🚚 Order Processing Time
- All orders are processed within 1–2 business days (excluding Sundays and public holidays).
- Orders placed after 5 PM IST will be processed the next business day.
- During festive or sale periods, processing time may be slightly longer — but we promise it's worth the wait!
📦 Shipping & Delivery Timeline
We ship across all serviceable pin codes in India. Delivery times vary by location:
- Metro Cities: 2–5 business days
- Tier 2 & 3 Cities: 4–7 business days
- Remote Locations: 6–10 business days
📍 We partner with trusted courier services to ensure safe and timely delivery.
💸 Shipping Charges
- Prepaid Orders: Free Shipping
- Cash on Delivery (COD): ₹40 extra (if available in your area)
🧸 Packaging
- We pack every order with care to ensure it arrives in perfect condition. Books are packed in sturdy boxes, and accessories are bubble-wrapped where needed.
📦 Tracking Your Order
- Once shipped, you’ll receive a tracking link via SMS/email. You can also track your order through the “Track Order” page on our website.
📬 Non-Delivery / Missed Delivery
- If the courier is unable to deliver after multiple attempts, the package may be returned to us. In such cases:
- If the issue is from the courier side, a full refund will be provided.
- If the issue is due to incorrect address/contact info or refusal to accept, shipping charges will be deducted from the refund.
🚫 Pincode Not Serviceable?
- In rare cases, if your pincode is unserviceable, we will contact you via call or email. You’ll have the option to:
- Provide an alternative address
- Convert to a prepaid order (for faster service)
- Cancel the order and receive a full refund