Cancellation Policy

Return, Refund & Cancellation Policy – Heyyjunior

At Heyyjunior, we value your trust and strive to make your shopping experience as smooth as possible. Please read our policy carefully before placing an order.

📦 Return / Replacement / Refund Policy

We accept return/replacement/refund requests only in the case of damaged or incorrect books/products. This policy is valid for 3 days from the date of delivery.

After 3 days, unfortunately, we won't be able to offer you a return, replacement, or refund.

🎥 Unboxing Video is Mandatory

To process any return, replacement, or refund request, a clear and uninterrupted unboxing video is mandatory. This helps us verify your claim.

Requests without the video will not be accepted under any circumstances.

📌 Return/Replacement Eligibility Based on Book Tags: 

✅ Damages Covered Under This Policy (Books tagged “Like New”, “Very Good”, or “Brand New”)

  • Severe spine damage (e.g. pages coming apart)
  • In-transit damage that affects usability (minor bends or scratches are not covered)
  • More than 2 pages misprinted, torn, or missing
  • Heavy smudges making the text unreadable (must affect 2+ pages)

Note: In case of box sets (e.g., Harry Potter, Lord of the Rings etc.) damage to the outer box is not covered, unless the books themselves are damaged.

🚫 Return Not Applicable If:

  • The damage is minor or cosmetic (e.g., bent corners, light scratches)
  • The request is made after 3 days from the delivery date
  • The unboxing video is not provided

Books tagged “Good” or “Acceptable”→ These are not eligible for return, replacement, or refund under any condition as we have predefined the quality of the book. 

Note: We do not list unreadable books.

🔍 Condition of Preloved Books (Books tagged “Good”, “Acceptable", “Like New”, “Very Good” are all pre-loved Books):

As we sell preloved/used books, they may contain:

  • Bent corners, dull covers
  • Taped or slightly torn pages
  • Library stamps, stickers, or seals
  • General signs of wear and tear

📌Sound books: If they don't work upon delivery, changing the battery usually resolves the issue. We are not liable if they remain non-functional.

📘 Missing or Wrong Book Delivered

If you receive the wrong product or a book is missing, share the unboxing video within 3 days. We will offer a full reshipment or refund, as applicable.

⏳ Return / Replacement Processing Time

It may take 7 to 14 business days after we receive and verify the returned item and the unboxing video.

💰 Refund Method

  • Prepaid Orders: Refunded to the original payment method.
  • COD Orders: Refunded via UPI or Bank Transfer. We will contact you for account details.

🚚 Return Pick-up

Our courier partner will arrange the pickup of the returned item. Return shipping costs will be borne by Heyyjunior.

📦 Undelivered or Returned Packages

  • If the courier fails to deliver and the package returns to us, a full refund will be issued.
  • If the return is due to customer-related issues, the following applies:
  1. Order refused at delivery: Refund after deducting shipping charges.
  2. Incorrect address or contact details: Refund after deducting shipping charges.

❌ Order Cancellation by Customer

  • Before Shipping: Full refund is provided.
  • After Shipping: Cancellation is not possible. You may raise a return/replacement request (if eligible) after delivery.
  • Prepaid Orders: Refunded to the original payment method.

❌ Order Cancellation by Heyyjunior

We reserve the right to cancel orders and issue full refunds in rare cases, such as:

  • Product out of stock or wrong edition
  • Product found damaged before dispatch
  • Delivery restricted due to lockdowns, strikes, or other logistical issues

⏰ Late or Missing Refunds

  • Double-check your bank statement
  • Look for a refund confirmation email (from Razorpay or your payment provider)
  • Still no update? Email us and we’ll help you right away.

📩 To Request a Return, Refund, or Replacement

Please email us at support@heyyjunior.com with:

  • Your Order ID
  • A brief description of the issue
  • The unboxing video

🔒 Final Note

Heyyjunior reserves the right to determine the appropriate compensation — refund, reshipment, or replacement — based on product availability and the merits of each case.